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The Sanctuary That Was Anything But

May 30, 2009 | From the kitchen of Rose

The story of a wedding cake that wasn’t and my new best Baker friend

I’ve sworn on a stack of bibles (cake, pastry, and bread) that I would never make another wedding cake on location again and I meant it, but Iris Updegraf, one of my oldest and dearest friends, is one of the most persuasive people I’ve ever known (plus I've always had a special fondness for her daughter) so when she asked me to make her only daughter Devon’s wedding cake in Arizona I agreed but with several iron-clad conditions.

First of all, let it be said that the nightmare of arriving in someone else’s kitchen is hard for a non-baker to begin to fathom. There’s the walk in frig with onions and garlic just waiting to invade the butter and chocolate. There’s the Hobart mixer with missing paddle beater and whip with a few tines that have come lose, and of course a dented bowl. There are rubber spatulas that are worn and smelling of spices, no pot holders (real chefs use kitchen towels), bent cooling racks, no timers, dented cake pans the wrong size, uncalibrated and unevenly heated ovens with racks that aren’t level, no thermometers—not even inaccurate ones, maybe a scale of questionable accuracy, and we’re not even talking about the ingredients yet.

I agreed to do the cake with the following conditions: First and foremost we needed to bring my assistant Woody Wolston from Minn. He would bring all the heavy equipment such as cake pans and help as both moral support and another set of very capable hands (and in back of my mind I thought that if needed he could run out for missing equipment or ingredients).

Next, Iris would go to the site a month before to ensure that everything on my list had been ordered.

Iris checked with the event planner and said that the chef would be honored to have me there and I would have their full support. Just to be sure, I called and spoke to the event planner and we agreed that I would send a list of necessary items. I spent weeks thinking through every possible thing and I submitted the list on June 15, 9 ½ months before the wedding. I also tried to call the chef but he was never available and never returned my calls. Naturally this made me somewhat uneasy—actually very uneasy. But I trusted Iris and knew she’d be on top of it.

By end of August I found myself obsessing about the uncertainty of the situation. I found that when playing tennis with Elliott while on vacation, my mind kept going to the dreaded cake situation. Finally I started to fear that I would arrive in Arizona at the Sanctuary and find that not everything was in place and that my very long and cherished friendship with Iris would be in jeopardy. I knew the pressures of a large wedding and understood the many last minute details, which would demand her attention. I could just hear the event planner saying: “I know you asked for XX chocolate but this XX brand that we have on hand is every bit as good,” and I could feel the rage beginning to burn so I called Iris and shared my fears. She assured me she would never let anything affect our friendship—certainly not a wedding cake--and that she would call the event planner early Sept.

Next, a call from Iris revealed that there was now a new event planner who said that the Updegrafs were not allowed to bring in a baker to make the cake. Iris assured me that she could deal with this as they were paying a small fortune for this wedding and had gotten the permission from the former event planner. Shortly after Iris called and said: “ You’re not making the cake!” My heart leapt in relief but at the same time fell in disappointment because my heart was already in it not to mention that I had dedicated this new cake to Devon in my upcoming book. Iris is determined, persuasive, but above all very wise. Though she had achieved her goal of persuading the event planner to let me make the cake, she knew that without their enthusiastic and full cooperation it would be nothing but anxiety and trouble for all of us, which had been my very fear. Coincidentally, on the press trip to Switzerland (previously posted), I had met another writer from Arizona and when I told her the story she said: “The new event planner is my best friend—do you want me to turn this around?” I sagely declined.

So end of March I left for the wedding, with one small version of the wedding cake called “The Golden Gift Lemon Almond Cake” in the upcoming book, so that Devon and family could taste the cake I had planned to make. Devon told me about the cake the Sanctuary baker was making. The event planner gave her a choice of decoration and she chose the cascade of gumpaste flowers. They did not, however, tell her there would be an extra charge or what that charge would be. This proved too be an excellent lesson for the beginning of married life as a responsible adult: Always ask the price before hand! The extra fee turned out to be $900. Yes—more than some people charge for the entire cake.

Needless to say I wanted to meet neither the event planner, the chef, nor the baker. The first thing I did when I entered the event room was to get a close up look at the cake. I had to acknowledge that the gumpaste flowers were exquisite.

After the dinner was served and the dancing and unbearably loud music had begun, the event planner (not the evil one but I didn’t realize at the time that there was more than one involved so I probably glared at her) came up to me and said that the baker would like to meet me. My first thought was no way but my second was why not and boy am I glad I went with that thought! The baker turned out to be a soul mate—Julia Baker. We left the noisy ballroom so that we could talk and proceeded to do just that for about an hour. Then we made plans for me to visit her factory the following day.

Julia was shocked to hear that they had charged $900 for the gumpaste flowers as none of that was coming her way. It turns out that she is the exclusive wedding cake baker for the Sanctuary but that she has her own independent business of specialty cakes and fantastic chocolates. She started her contract with the Sanctuary in August, which was when they had changed event planners, and my cake had begun to fall through. Julia had studied at Le Cordon Bleu in Paris and was a chef in France for several years. She wanted to meet me because she had learned how to make wedding cakes from my book The Cake Bible when she returned to America.

My Sunday visit to her factory was shear bliss. And I wouldn’t have minded a bit making a wedding cake in her perfect setup! Here is a sample of her work from her website but I encourage you to click on this link and visit the site.


http://www.juliabakerconfections.com

And here is the laborious list that I had compiled last June for the wedding cake. Maybe you can use it, or parts of it, should you be foolish enough to do a wedding cake away from your own home kitchen!

Questions for Iris Updegraf:
What time is the wedding?
Is it still 120 people?
Woody and I will probably arrive Wednesday 25—can we organize the tickets in Oct?
Where will we stay, how close to the Sanctuary, and how to get back and forth?

Questions for Beau
OVENS: What kind of ovens (can we use two) and are the shelves level? Are they
calibrated? please put a teaspoon or two of water in a cake pan and see if it stays in
the center of the pan
Mixer: What kind? Need 6 quart mixer with paddle and whisk attachments with 1 extra bowl
Refrigerator: Is there a walk in that would not have savory smells such as garlic or a frig large enough to hold a cake stored in a 36 inch high container?
Scale: Do you have a digital scale and is it in grams and can weigh as little as 1 gram?
Work Space: Is there a relatively cool isolated space to work where we won’t get in the
way of other production?
TIMING: How far ahead can you order essential equipment and ingredients? I’d appreciate knowing they are there at least a month ahead as some of the things may need to be special ordered.

***PLEASE NOTE: The exact brand names and varieties of ingredients where listed are critical. The exact size of the cake pans is also critical. Almost all places listed know me so it may help to mention this is for a special cake I’m doing in Arizona.

INGREDIENTS:

Green & Blacks white chocolate with vanilla bean: 5 pounds (Contact Alice Shore 973-909-3902 and ask re wholesale possibilities
blanched sliced almond: 2 pounds
bleached all-purpose flour: either Gold Medal or Pillsbury 8 pounds
AA unsalted butter (preferably Hotel Bar but NOT high fat) 12 pounds
Boyajian pure lemon oil: a 5 ounce bottle www.boyajianinc.com/citrus.html
Eurovanille vanilla extract 2 tablespoons Crossings: www.crossingsfrenchfood.com 800-209-6141 or SOS Chefs: www.sos-chefs.com 212-505-5813

turbindo sugar such as Sugar in the Raw: 12 pounds
organic eggs: 5 dozen jumbo
sourcream (FULL FAT): 8 pounds preferably Breakstone or Land O’ Lakes
Rumford baking powder: 1 can (available in all Health Food Stores)
baking soda: 1 box
fine sea salt: small container
corn syrup 2 bottles
fresh lemon leaves
baker’s sugar or superfine sugar: a 4 pound bag
Baker’s Joy spray that contains flour and oil (no other brand)
Pam spray (the original not flavored)
Six dozen large lemons with smooth thick skin
small container of vegetable shortening

EQUIPMENT

Precut cardboard rounds: 4 of each: 6, 8, 9, 10, and 12 inches
long serrated knife: blade needs to be minimum 13 inches long
heavy duty cake decorating turn table (Wilton or Ateco)
flat presentation plate about 15 inches in diameter (the CAKE décor is gold and silver)
robot coup or food processor with bowl that has no cooking odors
cake pans (2) of each 6 inch, 9inch; (3) of each 12 inch pans (pans need to be exactly those
diameters and exactly 2 inches high—can be purchased from Wilton: Wilton Industries: www.wilton.com 800-794-5866)
heavy duty pancake or hamburger turner
gold and silver dust— Easy Leaf Products www.easyleafproducts.com 800-569-5323
three or more 3 to 4 quart bowls
1 or 2 medium size whisks
1 half sheet pan (to toast almonds)
Combrichon fine wire cooling racks, (4) 24 centimeters (9-1/2 inches), (4) 28 centimers (11
inches) (4) 36 centimeters (14 1/4 inches) La Cuisine: www.lacuisineus.com 800-521-1176 or JB Prince: www.jbprince.com 800-473-0577
Gobel non stick tart pan with removable bottom: 12 12 inches/32 centimeters (La Cuisine
or JB Prince)
set up for melting chocolate (a saucepan and large bowl is fine)
medium saucepan: 1 1/2 quarts (for lemon syrup)
small strainer (for the lemon juice)
citrus juicer or reamer
2 or 3 silicone spatulas (new)
small sharp shears
A few disposable pastry bags
A large plastic box or a few smaller ones with covers (for about 2 dozen lemon roses)
Cambro or other bin minimum 18 inches diameter by 23 inches high preferably new but
must be odorless and preferably clear (this is to store the finished cake)
A roll of duct tape
heavy duty foil
plastic wrap
paper towels
parchment sheets (preferably not rolls)

WOODY
kitchen timer
Nordicware transfer round
carpenters level & wood shims
paper clamps
cake strips
small sharp knife and brush for roses
Pourfect liquid measures
measuring spoons
small metal spatula
scale
microplane
plastic straws
CDN thermometer

ROSE:
small whisk
decorating tips—star and pearl & couplersbowl scraper
knife for roses and brush
favorite icing spatula
small offset spatula
small straight spatula
Thermapen thermometer
Thermocoupler thermometer
silicone potholders
ribbon: gold and silver
(gold and silver dust)
Roses: I may make them here. We will also use real lemon leaves with them. Probably will only do 12 coming down front of cake at an angle. will wait to see what liz does at photo shoot.
for the the roses we need 3 dozen large smooth thick-skinned lemons
for the zest for cake and buttercream 30 ASK FOR 6 DOZEN LEMONS

Comments

Wow! What a story! But at least it was (mostly) a happy ending, what with the cake being beautiful and you meeting a kindred spirit.

(I giggled about the part where you possibly glared at the wrong event planner.)

REPLY

Yes, this is a great story. Thanks for telling us.

Practical question: Do you keep chocolate in the refrigerator? I bought a quantity of Lindt Bittersweet recently for an event that was cancelled and I don't want the chocolate to suffer this summer in my non-air conditioned home. What about Dutch process cocoa? Should that be refrigerated too?

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Susan Simon
Susan Simon
06/01/2009 08:29 PM

Those gum paste flowers are lovely in themselves, but don't you think that they overwhelm the cake? To me, it looks like a case of more is too much.

REPLY

So very, very true!

I can't even fathom the amount of work you put into one of your cookbooks... makes me appreciate them that much more.

Thanks for being such a wonderful teacher!

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that's why it's so good we can stick together.

i can see that when someone looks at a perfect wedding cake, the way one looks at the dancing of a great ballerina, it looks so simple and effortless. that's what one hopes to achieve but unfortunately, until someone tries doing it, the effort involved often goes unappreciated!

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Your checklist is excellent. I greatly sympathize with you and can imagine exactly what it must have been like for you to try to compile all the "must haves" to include on the list.

We bakers know that most people don't realize the time it takes to make such a cake, but I'm quite confident nobody realizes the amount of mental prep required before such an undertaking!!!

We bakers are a unique lot, that's for sure. :)

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patrincia i love the look and colors of the cake. thanks for sharing this. you are very wise indeed! i'm so glad i posted this and got it out of my system in addition to sharing much needed information.

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Oh my goodness!!! There was a silver lining in this dark cloud baking episode. After reading this list, no matter what it looks or tastes like, my hat will be off to the brave soul who made a wedding cake.

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I think Julia Baker is very aptly named! That cake you posted is gorgeous; the meringue cake on her Web site looks like something out of a Renaissance still-life.

I am sorry to hear about your experience with the Sanctuary. It certainly reflects very poorly on them.

REPLY

Oh, great tip for checking the level of the baking racks. Each of the legs on my range can be turned to adjust the height up and down.

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The mere thought of baking in another kitchen is like a nightmare to me... way too problematic! This is exactly why I chose to arrive at my sister's last minute out-of-town wedding without a cake - opting to purchase 2 sizes of high-end bakery cakes that I stacked and prettied up accordingly. It wasn't exactly the same as one baked by me, but it was the next best thing. I wrote about it here on my blog:

http://butteryum.blogspot.com/2009/05/la-petite-wedding-cake-rush-job-with.html

REPLY

Rusty,

The carpenter should have leveled the oven when he installed it. Perhaps an appeal to his sense of professionalism will bring him back to shave one side of the mount or shim the other.

You might also consider having a welder add a long, flat, narrow strip of metal to the rack itself, or install studs to raise one side of the rack.

REPLY

the only thing i can think of is to put a shim under the shelves--you could even use a piece of foil folded to the right thickness. the problem is you can't pull out the shelves and keep the shim in place but it's worth it for baking cakes.

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I just renovated my kitchen and to my dismay, my oven shelves are not level. As a result, my cupcakes turn out lopsided whenever I bake them. Short of getting the carpenter who installed the oven for me to reinstall the built in oven again, is there any other way to fix the problem of unlevelled shelves? Thanks.

REPLY

I'm going to test whether my oven racks are level too! Thanks for the tip -- I would never have thought of it!
Reading your story makes me glad I turned down my friend last year when she asked me to make her wedding cake. I'm only a home baker, and she didn't realize what it would have required! And as if I didn't have enough to do that day as maid of honor.

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I loved reading this post. I've only had to bake in an alien kitchen once...and I'm not nearly at the skill and experience level of many of the posters on this blog, but I was baking cakes for a party at my MOM's house. (My apartment was being renovated and there was no kitchen at all...just a big construction site and a lot of dust. Now, I grew up in this house, but it has been many many years since I lived there, and Mom has a new significant other (well not exactly new...it's been 15 years)...and he has made a lot of changes in the kitchen. I arrived with my own kitchen aid mixer (since she only has a hand mixer). I gave her a list of everything I needed and she said she would have everything. Everything? She thought she had a bottle of "good" vanilla extract. When I asked for the vanilla, it was no where to be found. My mom's "other half" said "there's almond extract here...what's the difference?" AHHHHHHHHHHHHHHHHHHHHH! I sent him to the store for vanilla extract. Everything else, actually was there...including pans of the correct size...her oven was fine, and it all went off without a hitch.

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I was tempted to ascribe the professional slight to ignorance, but a resort of that calibre has no such excuse to fall back upon.


The amount of dedication and effort that is needed to do location work is monumental, as they know.


They owe you a huge apology.

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Can I just say what a stunning looking young lady you are pictured with above!

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thank you paul--that is very healing. i didn't realize until you wrote this that deep down i wasn't just upset, i was hurt.

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Rose, what an amazing story! I'm so glad that you've shared these things with us, if I ever come into a situation where I am asked to bake somewhere else, I will remember this post and think long and hard about the details (and personalities involved) before agreeing.

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As I read this post I grew increasingly agitated over the crass and highly unprofessional behavior exhibited by the Chef(?) and staff at Sanctuary.


I have had occasion to accommodate wedding cake designers and have always done so with respect and courtesy.


Your concerns regarding such things as calibrated and leveled ovens, shared walk-ins, and equipment speak to your desire for perfection and were perfectly understandable.


I couldn't believe that someone wouldn't even call you to extend proper courtesy and willing assistance.


Perhaps the atmosphere at Sanctuary is too rarefied for the hoi polloi; the attitude speaks volumes about their self image and lack of customer empathy.


I apologize on behalf of those of us who, as professional Chefs, hold your craft and art in high regard.

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awesome and so kind story with arizona.

i am going to try the water in the center test to level my new oven! what a handy tip rather than getting a carpenter's leveler.

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Zach Townsend
Zach Townsend
05/30/2009 02:54 PM

I can only imagine what lies beneath the tip!

I do remember the fossilizing technique that you discovered as a result!

REPLY

thanks for these very helpful tips and considerations.

oh the stories i can tell: here's one short one--the miami fontainblue years ago--i was doing a demo in the newly built amphitheater. not only was it not completed until the day of, but my 5 kg block of chocolate was stolen from the manager's office, the stand mixer was a near antique from someone's grandmother, and the new roof leaked--you guess it--right into the melted chocolate! that was where i discovered the chocolate fossiling technique now in the cake bible! the chocolate leaf had to be applied to a still warm cake and it sank into it magnificently. every cloud.....but still, when one puts heart and soul into something and is let down one learns....oh! and then there's the one about arriving at a culinary school for the taping of a pbs show to discover that my coffee cake had swallowed all the crumb topping because the oven was running low and slow so the structure couldn't set in time to support it. and these stories are only the tip of the iceberg.

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Zach Townsend
Zach Townsend
05/30/2009 02:40 PM

By the way, I love the question about the racks being level in the oven - something no one would every think to ask. Great question and what a great way to test for that! The questions you've listed are really helpful.

I remember last year I was asked to do an outdoor wedding in the Japanese Gardens in Forth Worth. I asked specifically if there was a refrigerator where I could store my very delicate pre-sliced chocolates and desserts. I was told yes and that kitchen was available. When I arrived, yes, there was a refrigerator but it only had one rack and on it sat the wedding cake! I had no place to put my items until the time when I was instructed to place them. When I left for the wedding, the bank sign said 100 degrees (it was 5:00 in the afternoon). Needless to say I was so angry when I arrived at the wedding and found no place for my items. And yes, there was a kitchen but it had NO A/C! It was open to the elements.

My chocolate items were packed with ice around them, but this wasn't enough to hold them for long. I had no choice but to set them out and let the guests dig in early.

It's so frustrating when you spend HOURS creating something for these events only to find out when you arrive that you're not getting what was explained to you, which risks having your product look poor, which reflects on you and leaves a lasting impression with everyone who sees your cakes/products at that time.

If anyone is ever doing an outside event/wedding, specific questions become even more critical:
- is there a kitchen and if so, is it Air Conditioned? (should have been an obvious question for me to ask but live and learn).
- In the refrigerator, make sure that you have a specific space dedicated soley for your items with the dimensions you need.
- Is there work space specifically for you to do what you need. You'll find that you're usually packed into the kitchen with the caters so this means
your space becomes very limited even if the kitchen is large.

At one wedding, I arrived and the refrigerator was luckily awaiting my items with plenty of room as I asked, but the it was an old refrigerator and for some reason, water was leaking all over the shelves. I had my items stored in cardboard pastry boxes so I could not set them on the water-soaked shelved. This meant I had to spend time wiping out the refrigerator before I could even put my items away.

ALWAYS add more prep time then you think you'll need to accommodate the unforseen.

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madame butterfly (which is being broadcast right now out of chicago) and i agree about expectations not being met!!!

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Zach Townsend
Zach Townsend
05/30/2009 02:24 PM

Wow! What a story! The cakes are beautiful of course, but what a relief in a way for you as I know what the heartache can be of trying to get something on that scale accomplished with someone else's space and equipment. I fully understand your stance on not doing wedding cakes on location. I don't do wedding cakes, but when I do desserts for weddings, I have strict guidelines and questions, too. It can be a nightmare to show up with expectations and then still have to pull it off when your expectations are not met (which they almost never are).

Great story....:)

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